Web Hosting Terms & Conditions
Our Terms of Service have been written in order to protect our clients and ourselves to ensure we deliver a stable, reliable product and quality network. We ask that you read our policies so that you can assist us in keeping our servers and network free of abuse, which will ensure quality performance for everyone.
When you sign up for any of our services, you are agreeing to our terms of service. Although we will do our best to work with our customers in the event of a breech of policy, we will also take a firm line when necessary to protect our other customers and network.
Clients of Multiplex Systems Private Limited, including but not limited to Virtual Account Clients, Resellers, Dedicated Server Clients, and Domain Registration Clients, are required to agree and conform to the following terms of service (TOS) and acceptable use policies. Violations of these policies may result in loss of service and/or other disciplinary action.
Terms and Conditions of Use
This Services Agreement (the “Agreement”) contains the complete terms and conditions which govern your subscription of Web hosting, Dedicated Servers, e-commerce, Domain Registrations, Colocation and other Internet-related services provided by Multiplex Systems Private Limited (the “Services”). As used in this Agreement, “Multiplex Systems” means Multiplex Systems Private Limited and “Client”, “you”, or “your” means you. By clicking on the “Submit Order” button, you acknowledge that you have read the Agreement, and you agree to its terms and conditions and all policies posted on the Multiplex Systems site. As referred to in this Agreement, “Site” refers to a World Wide Web site and “Multiplex Systems Site” refers to the Site located at the URL https://www.multiplexsystems.com or any other successor Sites owned or maintained by Multiplex Systems.
In addition to the following, the Acceptable Use Policies provide more detailed information regarding what is acceptable use of our products and services.
Appropriate Use of the Service
Multiplex Systems provides the Services exclusively and makes no effort to edit, control, monitor or restrict the content of data other than as necessary to provide such services.
Client agrees that it will not distribute, electronically transmit or display any materials supplied by Client – or through Client by a third party – to any Multiplex Systems server in connection with Client’s use of the Services which:
- violate any state, federal or foreign laws or regulations;
- infringe on any intellectual property rights (e.g. copyright, trademark, patent or other proprietary rights) of Multiplex Systems or any third party;
- are defamatory, slanderous or trade libelous;
- are threatening or harassing;
- are discriminatory based on gender, race, age or promotes hate violate any Multiplex Systems policy posted on the Multiplex Systems site including but not limited to those listed in our Terms of Service (TOS).
- contain viruses or other computer programming defects which result in damage to Multiplex Systems or any third party.
Virtual, Reseller, and Bulk Reseller Accounts: Client may occupy only the amount of disk space on the Multiplex Systems Server that is allotted by Multiplex Systems. Additional fees, specified in the hosting plans, will be charged for exceeding the disk space. Disk space measurement includes all customer content and generated content from their web site and includes but is not limited to MySQL data, Mailing List data and data in /home/user directories for virtual accounts. Multiplex Systems is not responsible for measurements provided by individual control panel software, which is 3rd party software not controlled by Multiplex Systems, which may or may not include all of the customer data in their measurements.
Virtual Private Servers and Dedicated Servers: The Disk Drive and/or Disk Space Quota for these accounts is hard quota based and clients have full access and rights to the disk space. Available disk space for the Client excludes the space required for the Operating System, Control Panel and other Services that come with the server set up which is selected by the client. Client has full control of all disk space for these accounts and may remove, delete and/or alter the installed files and configurations. However, removing, altering or deleting the files and base configurations installed by Multiplex Systems and/or in the case of the Control Panels, is not part of the 3rd party software released packages, patches, fixes and or upgrades.
Virtual Private Server (VPS), Dedicated and Colocation Accounts are limited only to port speed. Default port setting is 10 Meg. Additional fees, specified in the account plan will be charged for exceeding the network bandwidth allowance of your selected plan/server.
Licensed Software Only
Client agrees to use only properly licensed third party software in connection with Client’s use of the services.
Back-up Files and Processing
Virtual/Shared Hosting Clients will have the ability to reinstate files which are automatically archived by Multiplex Systems upon request for a minimal fee; however, Multiplex Systems does not guarantee the existence, accuracy, or regularity of its backup services, and therefore, Client is responsible for making back-up files in connection with its use of the services. The accuracy and quality of backup processes provided by 3rd party software, such as the individual 3rd party control panels, is not guaranteed by Multiplex Systems.
On Dedicated Servers with the on-board backup option, they are paying for the additional disk drive only. Multiplex Systems will provide and install the backup script for our clients upon request, but the running of jobs and services is the responsibility of the server owner. The backup script can be set up to generate a daily email with results to assist Client in monitoring. For mission critical data, Multiplex Systems highly recommends higher quality off-server backup services than what an on-board backup drive can provide. Doing periodic local backups is also highly recommended and prudent business practice.
Multiplex Systems reserves the right to refuse service to anyone. Multiplex Systems, in its sole discretion, may immediately terminate this Agreement if Client engages in any of the foregoing.
Multiplex Systems shall deliver by e-mail an invoice to Client in accordance with the applicable Services fees for services rendered. Where an invoice is delivered to Client, Client shall remit payment to Multiplex Systems by no later than 7 days after the specified payment due date. Multiplex Systems shall be entitled to immediately terminate this Agreement for Client’s failure to make timely payments to Multiplex Systems. Certain services carry a set-up fee charged by Multiplex Systems to Client that must be paid by Client in order to have use of the Services. If Client terminates this Agreement in accordance, Client shall be responsible for any outstanding fees owed to Multiplex Systems and agrees to pay any and all fees incurred by Client. Because the Services are provided on a yearly basis, unless a contract is in place, Client will be responsible for Service fees incurred each year regardless of when Client provides notice of termination.
Returned Item Fee
Accounts with returned checks and/or e-checks will be assessed a INR 500.00 returned item fee.
Customer will be responsible for and will pay in full, any taxes and similar fees now in force or enacted in the future imposed on the transaction and/or the delivery of Services.
If Client chooses to register a domain name(s) through Multiplex Systems, Client acknowledges and agrees that Client will pay a registration fee(s) to register the domain name(s) with the applicable domain name registrar. Multiplex Systems does not offer refunds for domain name registrations for any reason, including misspelling of the domain name.
Client Liability and Indemnification
The parties agree that in no event shall Multiplex Systems be liable to any third party for Client’s breach or alleged breach of any of the terms and conditions set forth in this Agreement. Client agrees to defend, indemnify and hold harmless Multiplex Systems from any and all expenses, losses, liabilities, damages or third party claims resulting from Client’s breach or alleged breach of any Client obligations set forth hereunder.
Term, Termination & Reinstatement
Subject to the terms and conditions hereof, this Agreement shall be effective on the date you register for the Services, and shall continue in effect on a year-to-year basis unless otherwise specified by separate agreement (the “Term”) unless terminated earlier pursuant to the provisions. Either party will have the right to terminate this Agreement upon notice to the other party. There will be no refund of hosting fee or domain fee paid.
If Multiplex Systems suspends a virtual account for non-payment, Client shall be allowed to re-instate Client’s use of the Services within Five (5) business days of cancellation upon approval from Multiplex Systems and full payment of balances due. A reinstatement fee of INR500.00 will be applied.
If Multiplex Systems disconnects a Dedicated Server or Colocation server for non-payment, the Client shall pay a fee of INR 10,000/- (INR 10,000/-) prior to any re-instatement of Client’s server. Once payment has been received, Client’s account will be activated within Forty-eight (48) business hours. Multiplex Systems will maintain an archival copy of Client’s data files for (5) days after Multiplex Systems disconnects the server.
If a Client terminates their account, Multiplex Systems will disable the server/account the day the client specifies the account is canceled. Multiplex Systems will not maintain an archival copy of the Clients Web site or files. It is the responsibility of the Client to remove any data off the server prior to the date provided in their cancellation notice.
Client will pay and indemnify and hold Multiplex Systems harmless from any and all taxes associated with or arising from Client’s use of the Services, including any penalties and interest and any costs associated with the collection or withholding thereof.
Disclaimer of Warranty
THE SERVICES, THE MULTIPLEX SYSTEMS SITE, INCLUDING WITHOUT LIMITATION, ALL PRODUCTS AND SERVICES DISPLAYED OR OFFERED ON THE MULTIPLEX SYSTEMS SITE, AND ALL TEXT, GRAPHICS, LINKS AND APPLICATIONS ARE PROVIDED TO CLIENT ON AN ‘AS IS’ BASIS AND WITHOUT WARRANTY OF ANY KIND. MULTIPLEX SYSTEMS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO EACH OF THE FOREGOING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR ARISING FROM A COURSE OF DEALING. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, MULTIPLEX SYSTEMS SPECIFICALLY DISCLAIMS ANY WARRANTY THAT (1)THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE; (2) DEFECTS WILL BE CORRECTED; (3) THERE ARE NO VIRUSES OR OTHER HARMFUL COMPONENTS; AND (4) THE SECURITY METHODS EMPLOYED WILL BE SUFFICIENT.
Limitation of Liability
IN NO EVENT SHALL MULTIPLEX SYSTEMS BE LIABLE FOR DAMAGES RESULTING FROM LOSS OF DATA, PROFITS, USE OF THE MULTIPLEX SYSTEMS SITE OR ANY MULTIPLEX SYSTEMS PRODUCTS OR SERVICES, OR FOR ANY INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THIS AGREEMENT OR IN CONNECTION WITH ANY PRODUCTS OR SERVICES PROVIDED HEREUNDER. IN NO EVENT SHALL MULTIPLEX SYSTEMS CUMULATIVE LIABILITY EXCEED AN AMOUNT GREATER THAN FIVE HUNDRED DOLLARS ($500 SGD).
Notices. Any notices or communication under this Agreement shall be in writing and shall be deemed delivered to the party receiving such communication at the address specified below (1) on the delivery date if delivered personally to the party, or a representative of the party; (2) one business day after deposit with a commercial overnight carrier, with written verification of receipt; (3) five business days after the mailing date, whether or not received, if sent by postal mail, return receipt requested; (4) on the delivery date if transmitted by confirmed facsimile.
If any of the provisions, or portions thereof, of this Agreement are found to be invalid under any applicable statute or rule of law, then, that provision notwithstanding, this Agreement shall remain in full force and effect and such provision or portion thereof shall be deemed omitted. This Agreement (including the Exhibits, attachments and/or addenda, if any,) represents the entire agreement of the parties with respect of the subject matter hereof and supersedes all prior and/or contemporaneous agreements or understandings, written or oral between the parties with respect to the subject matter hereof. This Agreement and the rights granted and obligations undertaken hereunder may not be transferred, assigned or delegated in any manner by Client, but may be so transferred, assigned or delegated by Multiplex Systems. Any waiver or any provision of this Agreement, or a delay by any party in the enforcement of any right hereunder, shall neither be construed as a continuing waiver nor create an expectation of non-enforcement of that or any other provision or right. In any legal proceeding between the parties under this Agreement, the prevailing party shall be entitled to recover its costs, expenses and reasonable attorneys’ fees. This Agreement is made under and shall be governed by the laws of the United States of America , except with regard to it’s conflict of law rules. This Agreement and Multiplex Systems policies are subject to change by Multiplex Systems without notice. Continued usage of the Services after a change to this Agreement by Multiplex Systems or after a new policy is implemented and posted on the Multiplex Systems Site constitutes your acceptance of such change or policy. We encourage you to regularly check the Multiplex Systems Site for any changes or additions.
Acceptable Use Policy (AUP)
As a provider of web site hosting, and other Internet-related services, Multiplex Systems offers its clients, and their customers and users, the means to disseminate a wealth of public, private, commercial, and non-commercial information. Multiplex Systems respects that the Internet provides a forum for free and open discussion and dissemination of information, however, when there are competing interests at issue, Multiplex Systems reserves the right to take certain preventative or corrective actions. In order to protect these competing interests, Multiplex Systems has developed an Acceptable Use Policy (“AUP”), which supplements and explains certain terms of each customer’s respective service agreement and is intended as a guide to the customer’s rights and obligations when utilizing Multiplex Systems services. This AUP will be revised from time to time. A customer’s use of Multiplex Systems after changes to the AUP are posted on Multiplex Systems web site, www.js-solutions.com, will constitute the customer’s acceptance of any new or additional terms of the AUP that result from those changes.
One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet’s openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet to disseminate information to others.
When information is disseminated through the Internet, they also must keep in mind that Multiplex Systems does not review, edit, censor, or take responsibility for any information its clients may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over Multiplex Systems network and may reach a large number of people, including both clients and non-clients of Multiplex Systems, clients’ postings to the Internet may affect other clients and may harm Multiplex Systems goodwill, business reputation, and operations. For these reasons, clients violate Multiplex Systems policy and the service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:
UCE / Spam
The abuse and misuse of e-mail is a serious problem, and Multiplex Systems cannot and will not tolerate it. This policy covers all servers and domains on our network, including but not limited to Virtual Shared, Bulk Reseller, VPS, Dedicated and Colocation.
Definition of UCE (Unsolicited Commercial E-mail), or spam:
- The bulk UCE, promotional material, or other forms of solicitation sent via e-mail that advertise any IP address belonging to Multiplex Systems or any URL (domain) that is hosted by Multiplex Systems.
- Unsolicited postings to newsgroups advertising any IP or URL hosted by Multiplex Systems.
- The use of web pages set up on ISPs that allow spamming (also known as “ghost sites”) that directly or indirectly reference customers to domains or IP addresses hosted by Multiplex Systems.
- Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to facilitate a means to spam.
- Forging or misrepresenting message headers, whether in whole or in part, to mask the true origin of the message.
For further information on mail abuse, please visit the Mail Abuse Prevention System (MAPS) web site . Spam, mailing lists and other email restrictions:
Due to the increased problems and risk to our network, Multiplex Systems also prohibits the use of 3rd party mailing lists and FFA’s. Examples that we do not allow include but are not limited to:
- Safe list
- Purchased / Sold mailing lists
Repercussions of spam:
Across the Web, it is generally accepted that spam is an inconsiderate and improper business practice.
Impacts to Multiplex Systems:
Spam is not only harmful because of its negative impact on consumer attitudes toward Multiplex Systems, but also because it can overload Multiplex Systems network and resources.
There are many groups that report and block the networks that spam is sent from. In the event spam is generated off of ours or our customers servers, our network can be blocked and this impacts other users putting our network at risk.
Since it is unsolicited, users who receive spam often become angry and send complaints to our upstream providers. This upsets our providers who abhor spam for the same reasons that Multiplex Systems does – it causes negative consumer attitudes and drains resources. We strive to maintain favorable business relationships in the Web community and obviously will not allow any practice that threatens these relationships.
Consequences/ Penalties for Spamming:
Multiplex Systems reserves the right to terminate, without warning, any account that violates this policy. Usage of Multiplex Systems services constitutes acceptance and understanding of this policy.
Multiplex Systems may, at its option, charge $50.00 per spam complaint we receive for any domain on our network and will be charged to the owner of the domain or the owner of the server the domain resides on or the reseller of the domain. Resellers, dedicated server owners and colocation clients may choose to pass this charge down to their client, when/if appropriate. These are non-refundable charges and will be invoiced at the time of complaint notification.
It is the responsibility of dedicated server owners, resellers and colocation clients to manage the email from their server/accounts and to keep in compliance of our policies.
Multiplex Systems reserves the right to decide what it considers “spam”, “UCE”, “mail bombing”, or “bulk e-mail”, and to determine from all of the evidence whether or not the e-mail recipients were from an “opt-in” e-mail list.
Should you choose to e-mail from Multiplex Systems servers, especially if you use mailing lists, you must read and adhere to the following guidelines, which are offered as a statement of Internet standards and best current practices for proper mailing list management and preventing e-mail abuse.
Basic Mailing List Management Principles for Preventing Abuse
Mailing lists are a vehicle for distributing focused, targeted information to an interested, receptive audience. Consequently, mailing lists have been used successfully as a highly effective direct marketing tool.
Unfortunately, some marketers misuse mailing lists through a lack of understanding of Internet customs and rules of the forum pertaining to e-mail. Others fail to take adequate precautions to prevent the lists they manage from being used in an abusive manner.
- The e-mail addresses of new subscribers must be confirmed or verified before mailings commence. This is usually accomplished by means of an e-mail message sent to the subscriber to which s/he must reply, or containing a URL which s/he must visit, in order to complete the subscription. However it is implemented, a fundamental requirement of all lists is the verification of all new subscriptions.
- Mailing list administrators must provide a simple method for subscribers to terminate their subscriptions, and administrators should provide clear and effective instructions for unsubscribing from a mailing list. Mailings from a list must cease promptly once a subscription is terminated.
- Mailing list administrators should make an “out of band” procedure (e.g., a means of contact by which messages may be sent for further correspondence via e-mail or telephone) available for those who wish to terminate their mailing list subscriptions but are unable or unwilling to follow standard automated procedures.
- Mailing list administrators must ensure that the impact of their mailings on the networks and hosts of others is minimized by proper list management procedures such as pruning of invalid or undeliverable addresses, or taking steps to ensure that mailings do not overwhelm less robust hosts or networks.
- Mailing list administrators must take adequate steps to ensure that their lists are not used for abusive purposes. For example, administrators can maintain a “suppression list” of e-mail addresses from which all subscription requests are rejected. Addresses would be added to the suppression list upon request by the parties entitled to use the addresses at issue. The purpose of the suppression list would be to prevent subscription of addresses appearing on the suppression list by unauthorized third parties. Such suppression lists should also give properly authorized domain administrators the option to suppress all mailings to the domains for which they are responsible.
- Mailing list administrators must make adequate disclosures about how subscriber addresses will be used, including whether or not addresses are subject to sale or trade with other parties. Once a mailing list is traded or sold, it may no longer be an opt-in mailing list. Therefore, those who are acquiring “opt-in” lists from others must examine the terms and conditions under which the addresses were originally compiled and determine that all recipients have in fact opted-in specifically to the mailing lists to which they are being traded or sold.
- Mailing list administrators should make adequate disclosures about the nature of their mailing lists, including the subject matter of the lists and anticipated frequency of messages. A substantive change in either the subject matter or frequency of messages may constitute a new and separate mailing list requiring a separate subscription. List administrators should create a new mailing list when there is a substantive change in either the subject matter or frequency of messages. A notification about the new mailing list may be appropriate on the existing mailing list, but existing subscribers should never be subscribed automatically to the new list. For example, if Company A acquires Company B, and Company B has compiled opt-in mailing lists, Company A should not summarily incorporate Company B’s mailing lists into its own.
* This spam (UCE) Accepted Use Policy and all other Multiplex Systems policies are subject to change by Multiplex Systems without notice. Continued usage of the services after a change to this policy is implemented and posted on the Multiplex Systems site constitutes your acceptance of such change or policy. We encourage you to regularly check the Multiplex Systems site for any changes or additions. Visit our Terms of Service (TOS) for further information regarding our policies.
Virtual Shared Servers
Because the Internet is a global communication tool, and we have clients from nearly every country in the world it is difficult to dictate what is considered “adult material.” However, it is not our function to discriminate against those who choose to utilize adult content or adult related material. This being said, there are still several reasons why Multiplex Systems has been forced to create its no adult sites policy for its virtual and bulk reseller server users, including but not limited to direct customers, resellers and resold accounts.
What does Multiplex Systems consider “Adult Material”?
- Any site whose revenue is gained in part or whole from its adult content.
- Photos or videos showing frontal nudity on either men or women for non-scientific or non-artistic purposes.
- Hyperlinks to adult sites, including but not limited to sites who violate these policies.
- Sites that have discussion boards and share information that is ‘adult’ in nature.
- Sites that sell or promote ‘adult’ material, including but not limited to adult toys.
Multiplex Systems reserves the right to decide what it considers “adult content”, “adult material”, “sexually explicit”, or “sexually related”. Let us know if you are unsure of the approval of your site before placing an order. Please email us for review of your content and/or site.
Why does Multiplex Systems have this policy?
Bandwidth and Resources
A virtual server is a shared environment where many servers reside on each particular machine. This being said, consider that an average “adult site” gets more hits than 100 standard web sites. Some of the smaller adult sites get around 5 GB of transfer per day. With these types of resources being utilized, our servers would be severely slowed if we allowed these high traffic sites to also reside on our servers. On top of that, we would be forced to raise our prices to pay for the additional bandwidth. We strive to keep our servers fast and inexpensive, and our bandwidth clear; therefore, adult sites are not an option.
Adult sites tend to get blocked. Since many of our shared accounts also share IP addresses and/or the range of IPs are blocked, all other users on that server or network range are impacted.
Many people do not want to be associated with adult content, based on personal opinions and beliefs. IPs are assigned to a server in ranges and IP address are in many cases shared IPs. Consequently, we want our shared servers to be ‘adult content’ free.
Virtual Private (VPS), Dedicated and Colocation servers
Because we can swip the IPs and assign them to the owners of these accounts, we do allow our dedicated and colocation customers to have adult content on their servers. All of our Terms of Service and Acceptable Use policies do apply, including, but not limited to:
- UCE / Spam: Adult sites tend to use UCE/spam as a source of marketing. Before considering using our services for Adult material, please review our spam policy. We have zero tolerance for spam.
- Illegal Contents: We do not allow any illegal activities on our network, including, but not limited exploitation of minors.
Shared Server Resource Abuse
Multiplex Systems allows CGI, PHP, Perl and many other normal processes used for hosting to be used on all Virtual Servers. These processes can be resource intensive however, and because a Virtual Server must be shared with other users, we must limit how much of the CPU, memory, disk I/O, disk space and database use can be used by any one account on a shared server. Therefore any program (application, script, etc.) or usage that consumes too many resources that impacts other customers in either performance or reliability is considered resource abuse. Shared servers are ‘shared’ and we all need to play fair. In the event a user requires more resources than is acceptable on a shared server environment, a dedicated solution, such as our VPS, dedicated or colocation services are recommended.
What does Multiplex Systems consider “System Resource ABUSE”?
Any site whose traffic, programs and/or processes are using excessive amounts of system resources. Excessive amounts is defined as any amount that results in substantial degradation of server performance. Multiplex Systems is the sole determinant of what constitutes degraded server performance.
Although our Bulk Reseller plans have larger disk space and bandwidth availability, these accounts are intended for small to medium sized web sites and traffic loads. The BR Accounts are not intended for large, busy , resource intensive web sites and they will be suspended if found impacting server performance. Large busy sites, especially those using databases, usually require a dedicated solution due to resource usage. Our VPS and Dedicated Servers options are better suited for these type of sites since they do not impact other users.
Examples include, but are not limited to:
- Flat File Database Driven Forums
Due to their use of flat files instead of databases, Multiplex Systems does not allow the use of UBB or YABB bulletin boards. Use of these boards for large or very active forums, results in system performance degradation, and cannot be allowed in our shared server environment. Multiplex Systems suggests using VBulletin or phpBB as a more efficient, database-driven alternative to these bulletin boards. Busy sites with large forums and data bases are not suited to a shared server environment.
- Background Running Processes
Background Daemons in general are prohibited on Multiplex Systems servers, including, but not limited to, IRC bots, eggdrop, BitchX, XiRCON, warez sites and any other program that interferes with normal server operation.
- Cron Jobs
We allow customers to set up cron jobs to perform routine functions automatically. Due to the impact on the server, running some automated processes can take up considerable server resources and in those cases, our technicians may disable the cron job.
- Mailing Lists
We have a strict policy regarding use/spam on our network, but we do allow use of mailing lists within the constraints of our spam policy. However, sending thousands of e-mails off of a given server can impact the performance of the server. Therefore we limit the amount of e-mail allowed on our Shared Virtual Servers (including the Bulk Reseller servers) to no more than 1000 e-mails per day and 30 emails in 10 seconds.
- Exploitable Scripts
Unfortunately, many commonly used scripts can be exploited to allow unauthorized users into our systems. Consequently we may on occasion need to ban and consequently disable these scripts. You can view the most current exploits on our banned-scripts page.
Other resource intensive scripts (depending on traffic) include but not limited to:
Other applications that are prohibited on our virtual servers include but are not limited to:
- offsite search engines
Why does Multiplex Systems have this policy?
Server Speed and Fairness to others. A Virtual Server is shared. As such, there are many accounts per machine. In all fairness, Multiplex Systems cannot allow one or two clients to use all of the System resources on a shared machine and have all other clients on the machine suffer because of it. Excessive usage by one or more clients causes extreme slowness in all areas: FTP, SSH, Web Sites and more. If the CPU, disk I/O and/or memory usage gets too far out of hand, all sites hosted on the machine will return Errors and not be accessible in any way.
What happens if I violate this policy?
All accounts that are found to be using excessive amounts of system resources will receive an e-mail warning from Multiplex Systems. This warning will inform you that the site is using excessive system resources. Multiplex Systems will provide options for reducing the usage and/or upgrading your account. If the situation is severe, we may suspend the account or process immediately to bring performance of the server back to an acceptable level. 24 hours notice will be given if at all possible.
Intellectual Property Violations
Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. Multiplex Systems is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also Multiplex Systems policy to terminate the privileges of customers who commit repeat violations of copyright laws. Reference our copyright infringement policy for more information.
Illegal or Unauthorized Access to Other Computers or Networks
Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual’s system (often known as “hacking”). Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity).
Forging of Headers
Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.
Export Control Violations
Exporting encryption software over the Internet or otherwise, to points outside the United States .
Other Illegal Activities. Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software.
Target Audience: Dedicated, VPS, Colocation, Bulk Resellers and Shared Hosting customers.
Unfortunately, many good things are turned on us to be used for nefarious activities. Commonly used scripts are frequently exploited to allow unauthorized access to the systems they are running on. Others just require more resources than is allocated on a shared server environment.
Consequently, in order to keep Multiplex Systems network and servers safe, we may need to take actions that inconvenience our good customers. Any time we find scripts or other commonly used tools that can become easily compromised or impact other users by using too many server resources, we may need to disable scripts or other tools installed and used by our customers.
Whenever possible, we will notify our customers in advance. We will also attempt to keep this page updated with current scripts which will require removal from our shared servers and/or our network.
This list includes script/program names, reason for ban, who/what servers they are banned on (e.g. our Shared or Network wide) and provide alternative options for our customers whenever possible.
Copyright Infringement / Intellectual Property
Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. Multiplex Systems is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also Multiplex Systems policy to terminate the privileges of customers who commit repeat violations of copyright laws.
Miscellaneous and Other Activities
Other specific activities that are against our Acceptable Use Policy include the following:
Defamatory or Abusive Language
Using Multiplex Systems network as a means to transmit or post defamatory, harassing, abusive, or threatening language.
Any content that is discriminatory based on gender, race, age and/or promotes hate or violence is prohibited.
Usenet Group postings that violates our TOS
Multiplex Systems reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.
Facilitating a Violation of our TOS
Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail bombing, denial of service attacks, and piracy of software.
Other activities Multiplex Systems determines to be harmful
Engaging in activities, whether lawful or unlawful, that Multiplex Systems determines to be harmful to its clients, operations, reputation, goodwill, or customer relations.
As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the client. Multiplex Systems will not, as an ordinary practice, monitor the communications of its client to ensure that they comply with Multiplex Systems policy or applicable law. When Multiplex Systems becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or take any other action it deems appropriate.
Multiplex Systems also is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, Multiplex Systems urges its clients to assume that all of their on-line communications are insecure. Multiplex Systems cannot take any responsibility for the security of information transmitted over Multiplex Systems facilities.
Multiplex Systems will not intentionally monitor private electronic mail messages sent or received by its clients unless required to do so by law, governmental authority, or when public safety is at stake. Multiplex Systems may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Multiplex Systems may disclose information, including but not limited to, information concerning a client, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. Multiplex Systems assumes no obligation to inform the client that client information has been provided and in some cases may be prohibited by law from giving such notice. Finally, Multiplex Systems may disclose client information or information transmitted over its network where necessary to protect Multiplex Systems and others from harm, or where such disclosure is necessary to the proper operation of the system.
We hope this AUP is helpful in clarifying the obligations of Internet users, including Multiplex Systems and its clients, as responsible members of the Internet.
Email Purging Policy
Purpose of Policy
To establish guidelines for automatic removal of older mail items in the Sent Items, Junk Folder, and Deleted Items folders. Automatic purging will maintain the client email databases, limit disk space usage, and reduce possible corruption.
This Email Purging Policy only applies to shared and reseller Windows Hosting clients.
Smartermail (Windows Hosting)
Deleted Items – 30 MB:
The items that are marked for deletion are placed in the Deleted Items folder. When the deleted folder exceeded 30MB, the oldest email will be automatically removed. These items cannot be restored easily; therefore it is critical to mark only the items that need deleting.
Junk Items – 30 MB:
Junk folder is where all your emails which been filtered as SPAM are kept. When the Junk folder exceeded 30MB, the oldest email will be automatically removed. You are advised to review your Junk folder frequently.
How to Precent Email from being Auto Purged?
In order to maintain mail past the date limitations, establish automatic archiving to a specific directory on your personal computer or within another folder in your mailbox before the dates indicated above.
Legal Name of Company : MULTIPLEX SYSTEMS PRIVATE LIMITED
Name of Business : MULTIPLEX SYSTEMS PRIVATE LIMITED
Contact Person : Swati Kathuria
Place Of Registration : New Delhi, India
Physical Address : 40 Ground Floor, NRI Complex, Greater Kailash – IV, New Delhi – 110019
Operating Hours : 9:00am to 5.30pm (Mon-Fri)